Refund policy

Returns & Exchanges

Because each LAFORET piece is handcrafted by hand just for you, we are unable to accept returns or exchanges for change of mind. However, we want every bride to feel completely confident in her purchase.

We will make it right if:

  • Your item arrives damaged or defective
  • You receive the wrong item
  • The item significantly differs from what was described

In any of these cases, contact us within 7 days of delivery at admin@laforetstore.com with a photo of the issue and we will offer a replacement, store credit, or full refund — whichever works best for you.

Custom & personalized orders are final sale.

Cancellations are accepted within 24 hours of placing your order.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


European Union Refunds


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at help@laforetstore.com.